Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our site, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, including:
- Contact details: name, email address, phone number, shipping/billing address
- Order information: products purchased, order history, payment confirmation (we do not store full payment card data)
- Account details: if you create a customer account, login credentials and saved preferences
- Communications: messages you send us through forms, email, or chat
We also automatically collect technical information when you visit our site, including IP address, browser type, device identifiers, pages visited, and referring URLs.
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and customer service responses
- To send marketing emails (only if you've opted in — you can unsubscribe anytime)
- To improve our products, site, and shopping experience
- To detect and prevent fraud, abuse, or security incidents
- To comply with legal obligations
Third-Party Services
We share limited information with trusted service providers who help us operate our business:
- Shopify — order processing and payment handling
- Klaviyo — email marketing and customer profile management
- Google Analytics & Google Ads — site analytics and conversion measurement
- Meta (Facebook/Instagram) — advertising and conversion measurement
- Shipping carriers (USPS, UPS, FedEx) — order delivery
These providers are contractually required to keep your information confidential and use it only for the purposes we specify.
Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, measure site performance, and personalize advertising. You can disable cookies in your browser settings, though some features of our site may not work properly without them.
Data Retention
We retain your personal information as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Opt out of the sale or sharing of your personal information
To exercise any of these rights, please reach out via our contact form.
Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the updated version here with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice on our site.
Contact
If you have questions about this Privacy Policy or how we handle your data, reach out via our contact form.